Dr Nilu VajpeyiDr Nilu Vajpeyi became the contract holder for Brigstock family Practice in March 2004. Since then she has worked alongside her husband Mr Christian Lyons who acted as the surgery’s business manager until August 2010 when he was also added to the contract. Dr Vajpeyi and Christian Lyons have managed to deliver improvements to the PMS surgery contract and other NHS services in Croydon by working as an affect partnership.
This partnership has delivered:
- Consistently very high QOF scores
- The first practice in Croydon to achieve a 2 year accreditation period for the IM&T DES
- Remote home access to the surgery’s clinical system
- Registration with the Care Quality Commission as an independent hospital
- List size growth from 2,700 in 2004 to circa 4,700 at present
- Recruitment of two additional salaried GPs
- Minor surgery procedures
- The incorporation of Croydon PBC Ltd, which has so far provides the following NHS service contracts:
- Croydon Community Intermediate Dermatology Service
- Community Phlebotomy Service
- ENT pilot
- Clinical and administrative facilities for the Croydon Community Intermediate Dermatology Service
Brigstock Family Practice runs from a freehold, substantial, modernised property, situated on Brigstock Road which is a busy main road in Thornton Heath. It is very conveniently located in the middle of its catchment area with easy access by public transport for patients and staff with plenty of unrestricted off-street parking for those who drive. The current practice list size is circa 4,700 and rising.
Dr Ravi Vajpeyi worked as a single-handed GP from this site from 1983 until her death in 2004. She was joined by her daughter, Dr Nilanjana Vajpeyi in October 2003 and the then practice manager, Christian Lyons, in December 2003. After Dr. Ravi Vajpeyi’s untimely death, Dr Nilanjana Vajpeyi signed the PMS contact with the then Croydon PCT on the 11th March 2004.
In an effort improve the patient experience and the working environment of staff Dr Vajpeyi and Christian Lyons modernised the facilities in 2005 and 2006. This resulted in an increase in clinical space to the current 200m2. The refurbishment of the premises was designed by the award winning architect Parag Sharma. The refurbished premises now comply with DDA, fire, privacy, security, infection control and size requirements necessary to practice safe healthcare. The premises have been inspected by NHS Croydon, the Care Quality Commission and Oakleaf Surveyors. All have identified that the premises are well presented and fully fit for purpose.
Brigstock Family Practice strives to maintain the traditional family GP relationship valued by patients in a modern healthcare environment. We are a family practice and not a large medical centre or health centre. We feel that family GPs should know their patients and that an intimate professional relationship enhances the care they are able to provide. By taking this approach we aim to ensure that all care we provide is tailored to our patients’ specific needs. As well as providing bespoke patient focused care we aim to ensure this is delivered in a way that is consistent to the care we provide our private patients.
Modern practices now have many more responsibilities than traditional family GPs had in the past. These additional responsibilities have enhanced the services and that practices now provide and to help manage this Brigstock Family Practice has adopted many modern methods. This has necessitated the adoption of numerous computer hardware systems, databases and software applications. By embracing technology in this way we are better able to serve our patients in an efficient and organized way without jeopardising our traditional family GP approach.