Appointments & Prescriptions

Please make appointments in advance wherever possible.
Alternatively, call the surgery on 020 8689 7800 at 08:30 for an urgent same day appointment

Appointments & Prescriptions

You can book online appointments at the surgery or order your prescription simply by visiting the EMIS Patient Access website – just click the buttons below.

Book Appointment Online
Order Prescriptions Online

Alternatively, you can contact the surgery direct to request an appointment on 020 8689 7800. Please read the information below for more detail.


Appointments can only be provided for patients registered with the surgery. Registration is very simple and just requires you to come into the surgery with a piece of photographic ID; like a passport. You can book an appointment up to one week in advance or on the same day you wish to be seen. Please make sure you arrive on time as you will be asked to re-book if you are more than 15 minutes late.

You can book an appointment with a doctor up to one week in advance or on the same day you wish to be seen. The surgery will endeavour to comply with any reasonable preference of practitioner expressed by patients.

For your convenience, the surgery offers telephone appointments to patients who do not need to be seen in the surgery. An appointment with the nurse can be booked up to one week in advance. Please make sure you arrive on time as you will be asked to re-book if you are more than 15 minutes late.

Download the myGP app

Online appointments can also be made through the myGP app.

The myGP app service is extremely useful as it allows you to make appointments 24 hours a day. You will, however, need to register for the service by downloading the app on your mobile device or tablet.

Out-of-hours & weekend emergencies – 111

NHS 111 provides out-of-hours service. If you require care before the next the time the surgery is open, just dial 111 on your phone.


The repeat prescription service is used for medication that you need to take on a regular basis. They can be requested in person, by post, online, via a phone app or through your local pharmacy. Unfortunately, we cannot take repeat prescriptions requests over the telephone as this can lead to serious errors if a medication name is misspelled or misheard.

Please allow two full working days before collecting your prescription. You will need to consider surgery opening times, weekends and public holidays when making your requests.

On the right-hand side of your prescription is a list of your repeat medications. Ideally, this should be used when requesting a repeat prescription using the methods below. Please tick the medication you require. If you do not have this slip, you can ask reception to print you a copy. Otherwise, you can write your own list, but this must include your name, D.O.B., address and prescription request. You must include the full name of the medication, dose and quantity you require.

How to make a request

Online: You can order repeat prescriptions online by registering either at reception in the surgery or on the patient access website. Once registered you can download the myGP app to your phone enabling you to order your repeat prescriptions anywhere, anytime.

At reception:  Please tick the medication you require and hand this into reception. It can also be posted and addressed ‘F.A.O. Reception Staff’.

By post:  If you require your prescription to be posted back to you, please enclose a stamped self-addressed envelope. This will be sent to you within 2 working days of receipt at the surgery, but please make allowances for variances with postal delivery when requesting a repeat prescription by post.

If you would like to order your prescription by email then please send your request to

At your local pharmacy:  Please contact your local pharmacy to enquire about their repeat prescription collection service. Pharmacies near your place of work can also provide this service.

Please allow 48 hours for all prescriptions requests to be processed.



Monday – Friday* 08:00 – 20:00
 Saturday** 09:00 – 17:00

*Surgery reception closed between 1pm-2pm every Weds for training

**North Croydon GP Enhanced Access & Reception Service only


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General enquires & appointments (from 8.30am):
020 8689 7800
Brigstock Skin and Laser Centre
0330 555 6060
NHS Croydon:
020 8274 6000
Patient advice and liaison service (PALS):
020 8274 6333
Public Health Department:
020 8274 6239
 Croydon Intermediate Ear Nose and Throat service
020 8683 6734
 NHS Out of hours service
Data Protection Officer 
Umar Sabat | Email: