Online Services

Important Information

Online services important information

Brigstock Family Practice provides online access to patients to enable them to; request regular repeat medication and routinely view some aspects of your medical records online. These other items include details of; allergies and adverse reactions, your medication and immunisation history and results of investigations. These may be very useful to you and reduce the need to ring or come to the surgery to obtain information.

To sign up for this service, you will need to complete our Register for Online Services form (this is also part of the New Patient Registration form) alternatively, you can come into the practice to complete the “Patient Online: Access to GP Online Service Registration & Consent” form.

Following this, you will be handed the information that you need to register with.

Please visit to access the Patient Access website.

The options that will appear are; register as a new patient or log in using your ID. If you have never registered for online access before you would need to first select the register now button.

You will be taken through the registration process which will initially ask you if you have received a PIN and Access ID from your GP surgery, please answer ‘Yes’ to this. It will then ask you for the postcode of the GP surgery, please enter CR7 7JH.

You will be taken to another screen which will show Brigstock Family Practice, please highlight this and press next. You have the linkage key and Account ‘No’, so fill these in. Then continue as instructed with your personal details and set up a password.

You can receive support from Patient Access through the online site.

If you lose or forget your login details you can go to the patient online access website and choose the ‘I forgot my user ID or password’ link, then follow the instructions.

Please note that should you leave the practice or pass away, your online access is automatically closed.

Before you apply for online access to your records there are some other things to consider:

Forgotten History

There may be something you have forgotten about in your record that you might find upsetting.

Misunderstood Information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation by a clinician.

Choosing to share your information with someone

It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.


If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for online access at this time.

Information about someone else

If you spot something in the record that is not about you or notice any other errors please log out of the system and contact Wallington Family Practice as soon as possible.

Patients Under 16

Following guidance patients under the age of 16 will not routinely have online access to their records. At age 16 patients will be written to about this and they will have the option to register for online access at this point.

Full Access to Medical Records

If you need to access your entire medical record including problems, consultations and other attachments, you will need to apply in writing to the Practice Manager and after viewing by the GP this facility may then be switched on.

Visit our Patient Online Request Centre



Monday – Friday* 08:00 – 20:00
 Saturday** 09:00 – 17:00

*Surgery reception closed between 1pm-2pm every Weds for training

**North Croydon GP Enhanced Access & Reception Service only


Register Now





General enquires & appointments (from 8.30am):
020 8689 7800
Brigstock Skin and Laser Centre
0330 555 6060
NHS Croydon:
020 8274 6000
Patient advice and liaison service (PALS):
020 8274 6333
Public Health Department:
020 8274 6239
 Croydon Intermediate Ear Nose and Throat service
020 8683 6734
 NHS Out of hours service
Data Protection Officer 
Umar Sabat | Email: